CONTENT-ORIENTED
listeners are most interested in the quality
of messages they hear. They want to seek details and are good at analysing an
issue from several perspectives. Content oriented listeners often enjoy ideas
for their own sake and are willing to spend time exploring them in thorough
exchanges of ideas. A content-oriented approach is valuable when the goal is to
evaluate the quality of ideas and when there is value in looking at issues from
a wide range of perspectives. A content-oriented approach can take more time
than others may be willing to give, and the challenging of ideas that comes
with it can be perceived as overly critical or even hostile.
PEOPLE-ORIENTED
People-oriented
listeners are especially concerned with creating and maintaining positive
relationships.
Those who are people-oriented show a strong concern for others and their feelings. They are external in focus, getting their energy from others and find much meaning in relationships, talking about 'we' more than 'you' or 'they'.
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They tune into others’ moods,and they respond to speakers’ feelings
as well as their ideas. People-oriented listeners are typically less judgemental about what others have to say than are content-oriented types: They are more
interested in understanding and supporting people than in evaluating them. It
is easy to become overly involved with others’ feelings.
ACTION-ORIENTED
People who are time-oriented have their eyes constantly on the clock. They organize their day into neat compartments and will allocate time for listening, though will be very concerned if such sessions over-run.
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Action-oriented
listening is most appropriate when taking care of business is the primary
concern: Such listeners keep a focus on the job at hand and encourage others to
be organized and concise. Action-oriented listeners seem to minimize emotional
issues and concerns, which may be an important part of business and personal
transactions.
TIME-ORIENTED
Time-oriented
listeners are most concerned with efficiency. They view time as a scarce and valuable
commodity. They grow impatient when they
view others as wasting it. A time orientation can be an asset when deadlines
and other pressures demand fast action. On the other hand, a time orientation
can put off others when it seems to disregard their feelings. Also, an
excessive focus on time can hamper the kind of thoughtful deliberation that
some jobs require.
INFORMATIONAL LISTENING
Informational listening is the approach to
take when you want to understand another person. When you are an informational
listener, your goal is to make sure you are receiving the same thoughts the
other person is trying to convey
CRITICAL LISTENING
Critical listening is a form of listening that if usually not mentioned, since it involves analysis, critical thinking and judgement. Whereas
the goal of informational listening is to understand a speaker, the goal of
critical listening (also called “evaluative listening”) involves evaluating an
idea to test its merit. In this sense, we could say that non critical listeners
are unquestioning, or even naive and gullible.
While experts on learning and communication almost universally demean the importance and value of critical listening, when it comes to real life, listening critically is used every day.
For example, if there's an upcoming election and you need to decide who to vote for, you probably use some form of critical listening when you watch a televised debate. You listen, AND you evaluate. The key though, is to try to understand the other person FIRST, before one evaluates.
EMPATHIC
LISTENING
We listen both informationally and critically out of self-interest.
In empathic listening, however, the goal is to build a relationship or help the
speaker solve a problem. Empathic listening is the approach to use when others
seek help for personal dilemmas. Empathic listening is also a good approach to
take when you simply want to become better acquainted with others and to show
them that their opinions and feelings matter to you. Empathic listening can
accomplish both of them, because when listening helps another person, the
relationship between speaker and listener.
When we listen empathetically, we go beyond sympathy to seek a truer understand how others are feeling. This requires excellent discrimination and close attention to the nuances of emotional signals. When we are being truly empathetic, we actually feel what they are feeling.
In order to get others to expose these deep parts of themselves to us, we also need to demonstrate our empathy in our demeanour towards them, asking sensitively and in a way that encourages self-disclosure.
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