Constructive Criticism

 

What is constructive criticism?

Constructive criticism is a helpful way of giving feedback that provides specific, actionable suggestions

Constructive criticism can be a part of implementing improvement strategies to help employees set and achieve their work goals.

 

Constructive criticism

Delivering constructive criticism can be an effective starting point for implementing improvement plans, setting objectives for developing skills and increasing overall growth in the workplace. Consider the following strategies for giving direct and actionable feedback:

• Consider using the sandwich method
• Use the “I” language strategy
• Focus on the action or behavior
• Include specific positive praise
• Provide actionable feedback

1. Consider using the sandwich method

The sandwich method delivers constructive criticism in between specific praise statements. With this strategy, an evaluation or employee review is opened with praise for what an employee has done well before discussing which aspects of their performance need improvement. The critique is then concluded with another specific praise.

2. Use the “I” language strategy

Using phrases like “I think,” “I feel” and “I’d suggest” makes sure that the person receiving the feedback understands that the criticism is about the situation or behavior rather than about them as a person.

 

3. Focus on the action or behavior

When delivering constructive criticism it is important to focus on the specific action, outcome or behavior that you would like to see improve. For example, if one of your employees is not meeting call quotas for daily or weekly objectives, you would focus on what plan of action could be taken to help your employees increase their productivity and meet their quota

4.Include specific positive praise

Offer specific praise for an employee’s productivity, performance, abilities to exceed expectations or another success or achievement that was done well. 

5. Provide actionable feedback

When implementing constructive criticism, it is important to offer feedback that your employees can put into action immediately to achieve new objectives and improve their performance, productivity, skills or other areas. Consider discussing strategies that both you and the employee can use to work toward improvement

Taking Constructive Criticism Like a Champ(winner)

1. Stop Your First Reaction-Resist the urge to take offense. 

2. Remember the Benefit of Getting Feedback-Humbly consider what the other person has to say.

3. Listen for Understanding

4. Say Thank You-Appreciate the investment

5. Ask Questions to Deconstruct the Feedback

6. Request Time to Follow Up